Returns & Exchanges

At The Vault, we want you to be completely satisfied with your luxury fashion purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return policy for all items in their original, unworn condition with tags attached.

1

Initiate Your Request

Log into your account portal and select the order you wish to return to generate a unique Return Authorization number.

2

Secure Your Package

Place the items back in their original packaging, ensuring all security tags remain intact to qualify for a full refund.

3

Apply Shipping Label

Affix the pre-paid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.

4

Wait for Inspection

Once our quality control team verifies the condition of your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing